Traffic is vanity. Conversions are sanity. For ecommerce specifically, see how to improve ecommerce conversion rates. For email, start with your CTAs and A/B testing.
You can get a million visitors. But if nobody buys, signs up, or takes action, what was the point?
Conversion rate optimization is about getting more from the traffic you already have. Instead of buying more ads or creating more content, you make your existing pages work harder.
Small improvements compound. A page converting at 3% versus 2% is 50% more revenue from the same traffic.
Here's how to find those improvements.
1. A/B Test Everything
Stop guessing. Start testing.
A/B testing means running two versions of something simultaneously and seeing which performs better. Real data from real users.
Start with high-impact elements:
- Headlines
- CTA button text and color
- Form length
- Page layout
- Pricing display
The rules:
One variable per test. If you change three things, you don't know which one caused the difference.
Wait for statistical significance. Don't call a winner after 100 visitors. Let the test run until you're confident the result isn't random.
Document everything. Build a knowledge base of what works for your specific audience.
Walmart saw 2% more sales for every 1-second improvement in page load time. They only knew that because they tested it.
2. Speed Up Your Site
Slow pages kill conversions. Period.
Every second of load time costs you sales. Users expect pages to load in under 2 seconds. After 3 seconds, they start leaving.
Quick wins:
- Compress images (TinyPNG, ImageOptim)
- Enable browser caching
- Use a CDN
- Minimize HTTP requests
- Defer non-critical JavaScript
Check your Core Web Vitals in Google PageSpeed Insights. It'll tell you exactly what's slowing you down.
Speed isn't just about user experience. Google uses it as a ranking factor too. Faster sites get better search positions.
3. Fix Your CTA
Your call-to-action is where conversion happens. If it's weak, you're leaving money on the table.
Common CTA problems:
- "Submit" or "Click Here" (boring, generic)
- Buried below the fold
- Same color as everything else
- Too small on mobile
- Too many competing CTAs
Better approach:
Use first-person, benefit-focused copy. "Get My Free Template" beats "Download Now." "Start My Free Trial" beats "Sign Up."
Make it visually dominant. Contrasting color. Plenty of white space around it. Big enough to tap on mobile.
Put it above the fold. People shouldn't have to scroll to find the action.
One primary CTA per page. Multiple buttons create confusion. Confused visitors don't convert.
Test different versions. Button color, copy, size, placement. Small changes can mean big lifts.
4. Reduce Form Friction
Every field you add is another reason to abandon.
Studies show conversions can double when you cut form fields from 11 to 4. People don't want to fill out applications to download a PDF.
Only ask what you need. Do you really need phone number right now? Company size? Job title?
Use progressive profiling. Get email first. Get more info later, over time, as the relationship develops.
Mobile matters. Single column. Large tap targets. Appropriate keyboard types (number pad for phone, email keyboard for email).
Clear labels. Above the field, not inside it. Placeholder text that disappears when you click is frustrating.
If you're asking for sensitive info, explain why. "We'll never share your email" reduces anxiety.
5. Add Social Proof
People trust other people more than they trust you.
Social proof taps into that. Reviews, testimonials, case studies, usage numbers, logos.
Types that work:
Customer reviews with photos and real names. Generic text testimonials feel fake. Specific ones with faces feel real.
Logos of companies that use you. Works especially well for B2B.
Numbers. "Join 10,000+ subscribers." "Trusted by 500 companies." "4.9 star average from 2,000 reviews."
Case studies with real results. "$50K in new revenue" hits harder than "great results."
Placement matters. Put social proof near your CTA. It's the last reassurance before someone takes action.
6. Write Better Copy
Features are what your product has. Benefits are what your customer gets.
Nobody cares about your "advanced AI-powered automation." They care about "saving 5 hours every week."
The "so what" test: State a feature. Ask "so what?" The answer is the benefit.
"Our software has real-time analytics."
So what?
"So you can catch problems before they cost you money."
That's your copy.
Use customer language. Read reviews, support tickets, sales calls. What words do they use to describe their problems? Use those words.
Be specific. "Increase revenue" is vague. "Generate 23% more sales" is concrete.
Address objections. What stops people from converting? Price, complexity, trust, risk? Call it out and address it.
7. Optimize for Mobile
More than half your traffic is probably mobile. If your site is frustrating to use on a phone, you're losing those conversions.
Mobile basics:
- Touch targets at least 44x44 pixels
- Single column layout
- Text readable without zooming (16px minimum)
- No horizontal scrolling
- Fast load times (even more critical on mobile)
Mobile-specific UX:
- Simplified navigation
- Phone-friendly forms (autofill, appropriate keyboards)
- Click-to-call for phone numbers
- Sticky mobile CTAs
Test on actual phones. Not just browser dev tools. Your actual phone, on your actual mobile network.
8. Use Exit-Intent Popups
Someone's about to leave. You have one last chance.
Exit-intent popups trigger when the cursor moves toward closing the tab. They're your Hail Mary.
What works:
- Discount offers ("Wait! 10% off before you go")
- Lead magnets ("Get our free guide first")
- Cart reminders ("You left something in your cart")
What doesn't work:
- Aggressive popups on every page
- Hard-to-close modals
- Annoying offers unrelated to what they were looking at
Use sparingly. Match the offer to the page. Make closing obvious.
9. Simplify Navigation
Confused visitors don't convert. They leave.
If people can't find what they're looking for within 10 seconds, you've lost them.
Navigation principles:
- Limit top nav to 5-7 items
- Use clear, plain language (not industry jargon)
- Group related pages logically
- Add search for large sites
- Breadcrumbs for deep content
Reduce decisions. The paradox of choice is real. Too many options paralyze people.
If your homepage has 15 different things competing for attention, people don't know where to start. Guide them.
10. Implement Trust Signals
People need to feel safe before they buy.
Especially online. Especially from brands they don't know.
Trust signals that work:
- Security badges (SSL, payment security, Norton, McAfee)
- Money-back guarantees
- Clear return policies
- Physical address and phone number
- Privacy policy
- Professional design (yes, ugly sites feel less trustworthy)
Put trust signals near the point of purchase. On checkout pages. Near form submissions. Close to CTAs.
Address the fear. "100% money-back guarantee if you're not satisfied" directly counters the worry of making a bad purchase.
Quick Reference
| Tactic | Impact | Effort |
|---|---|---|
| A/B test headlines | High | Medium |
| Speed improvements | High | Medium |
| CTA optimization | High | Low |
| Form reduction | High | Low |
| Social proof | Medium | Low |
| Copy improvements | High | Medium |
| Mobile optimization | High | Medium |
| Exit-intent popups | Medium | Low |
| Navigation cleanup | Medium | Medium |
| Trust signals | Medium | Low |
Where To Start
Audit your funnel. Where are people dropping off?
Google Analytics shows you this. What percentage make it from homepage to product page? Product page to cart? Cart to checkout? Checkout to purchase?
Find the biggest leak. Fix that first.
Often it's something obvious. A form that's too long. A CTA that doesn't stand out. A page that loads too slowly.
Fix the obvious problems before getting fancy.
Then test. Iterate. Improve.
CRO isn't a one-time project. It's an ongoing process of learning what works for your specific audience.
Want an expert to find your conversion gaps? Inbox Connect audits email and landing page performance to find quick wins. Book a free 30-minute call and we'll show you exactly where to focus.
